Automotive Tool Express Thunder Gun 1/2" Drive Impact Wrench 232TGSLGearRatchet Set 16 pc. Metric Reversible 9602Auto Repair Tool Raytek MT4 Mini ThermometerFlip Light 18 LED E-Z RED FL1701
        Automotive Tool Express Home | Automotive Tool Specials | View Cart | Shopping Support | E-Mail | Fax 717-630-8690 | Phone 717-698-1480


 Air Conditioning
 Air & Power Tools
 Body Shop PBE
 Books & Manuals
 Diagnostic Tools
 Diesel Tools
 Engine Tools
 Flashlights - Lights
 Heavy Duty Tools
 Hand Tools
 Knives & Collectables
 Measurement Tools
 Motorcycle Tools
 Pride Starts Here
 Shop Equipment
 Safety & Apparel
 Specialty Tools
 Tool Storage
 Welding Tools
 About US
 ... E-Mail
 Privacy Policy
 Product Search
 Show Order
 ..Site Map

Home > Pride Starts Here > On-Line Shopping Support > Can I Return my Product?

Can I Return my Product?

You must contact us within "3" business days!  (of date order was received/delivered)*Keep your original box and any packing, this will help avoid any delays.  Generally, Products must be returned (freight prepaid) within 30 days of date received for credit (shipping fees are non-refundable). **You must obtain an 'RGA' Number (Return Authorization) before sending products back for credit. This Number must accompany the product for proper credits to be applied without delay.  Your return will be refused without prior authorization for return!  All products must be "unused", new condition, unopened and sent back in it's original package, and must be freight prepaid and insured for shipment. Software, computer software, software updates, scanner updates or software/updates of any kind are NON RETURNABLE.  We are not able to re sell used or opened material (software/updates), the manufacturer will reject returns unless it is defective.  If it is defective, please contact us.    A 15% restocking is subject to be charged to returns. 
Special order items may not be eligible for return and or subject to a 25% restocking charge.  (*a list of exclusions in regards to returns is available upon request)  **Again, you have three (3) days after your order is delivered to contact us for return authorization.  If items are opened, used or appear to be used and not a manufacturer defect, the item will be returned to you with return shipping due.  Again, we follow the manufacturers guidelines for returns and defective items.

Please accept our apology for the strictness of our Return policy.  We supply specialty tool products that are used mostly in Dealerships, but from time to time (including myself) we like to fix our own vehicle or help someone else fix theirs.  There are specialty tools that for an individual owner fixing their car - you may use that tool one time.  A Problem arises when those specific tools are ordered, used and then returned.  This causes a loss in profit on our part - the Manufacturer WILL NOT take back used Tools unless they are defective & we loose.
We are not in the business for renting Tools and DO NOT sell used tools - this policy will be strictly enforced! 
Please refer to the individual manufacturer for specific warranty details.

Damaged Package
DO NOT accept any package that appears to have been tampered, opened or damaged. Keep your original UPS shipment packaging for possible inspection from UPS.  If this problem does occur, please notify us at or call 717-698-1480.

Automotive Tool Express honors the Manufacturer warranties & will abide by the said manufacturer requirements to have products serviced for warranty.  There are products distributed from Automotive Tool Express that need to be sent for service directly to the manufacturer of said products in order to avoid terminating the warranty.  It is important that you retain your receipt for proof of purchase for warranty service.  You will be responsible for shipping cost for warranty service (both directions).  As a general rule, warranty items should be fulfilled by the company you purchased the item from.

Support Our Troops!  Fly your Flag High & Proud!
Visit Stars and Stripes here! 
Support our troops here: 

Operation Gratitude  One-Stop Tool-Shop™
South Central PA - McSherrystown 17344-0084 
     Distributing to The East Coast Since 1988!
Graphics & Images are the property of the respective owner.

Cordless | Auto Repair Tool Air | Diagnostic Tools | Hand Tools | NEW Auto Tools
Air Conditioning | Motorcycle Tools | Shop Safety | Vehicle Service Tools | Heavy Duty Tools
Auto Tool Measurement | Auto Tools Welding | Interdynamics | Dremel | REL Products Inc
Thexton | Cordless Tools | Leak Detectors | Torx Tools | Extractor Sets | Dial Indicators | Brake Gages | Links
Riveters |Spray Guns | Blasters |Gun Washers | Compressors | Creepers | Torque Wrenches | Thermometers
Tire Repair | Scan Tools | Engine Tools | Emissions | Auto Glass Tools | Camshaft Tools | Grease Gun Air
Auto Tools Timing Lights | Circut Testers | Radiator | Flaring Kits | Clutch & Hub Tools | Hose Reels

Automotive Tool Express™  
One-Stop Tool-Shop™ ATE™ is a USA Tools Company©  Secure Shopping 24/7/365
Shopping Support Security Store Policy Contact Us Yahoo Shopping Show Shopping Cart

Support disabled American Veterans -
Always Remember ~ Never Forget 9-11 and those who sacrifice for our Freedom!!