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Home > Pride Starts Here > On-Line Shopping Support > Can I Return my Product?

Can I Return my Product?


Returns
You must contact us within "3" business days!  (of date order was received/delivered)*Keep your original box and any packing, this will help avoid any delays.  Generally, Products must be returned (freight prepaid) within 30 days of date received for credit (shipping fees are non-refundable). **You must obtain an 'RGA' Number (Return Authorization) before sending products back for credit. This Number must accompany the product for proper credits to be applied without delay.  Your return will be refused without prior authorization for return!  All products must be "unused", new condition, unopened and sent back in it's original package, and must be freight prepaid and insured for shipment. Software, computer software, software updates, scanner updates or software/updates of any kind are NON RETURNABLE.  We are not able to re sell used or opened material (software/updates), the manufacturer will reject returns unless it is defective.  If it is defective, please contact us.    A 15% restocking is subject to be charged to returns. 
Special order items may not be eligible for return and or subject to a 25% restocking charge.  (*a list of exclusions in regards to returns is available upon request)  **Again, you have three (3) days after your order is delivered to contact us for return authorization.  If items are opened, used or appear to be used and not a manufacturer defect, the item will be returned to you with return shipping due.  Again, we follow the manufacturers guidelines for returns and defective items.

Please accept our apology for the strictness of our Return policy.  We supply specialty tool products that are used mostly in Dealerships, but from time to time (including myself) we like to fix our own vehicle or help someone else fix theirs.  There are specialty tools that for an individual owner fixing their car - you may use that tool one time.  A Problem arises when those specific tools are ordered, used and then returned.  This causes a loss in profit on our part - the Manufacturer WILL NOT take back used Tools unless they are defective & we loose.
We are not in the business for renting Tools and DO NOT sell used tools - this policy will be strictly enforced! 
Please refer to the individual manufacturer for specific warranty details.

Damaged Package
DO NOT accept any package that appears to have been tampered, opened or damaged. Keep your original UPS shipment packaging for possible inspection from UPS.  If this problem does occur, please notify us at info@autotoolexpress.com or call 717-698-1480.

Warranty
Automotive Tool Express honors the Manufacturer warranties & will abide by the said manufacturer requirements to have products serviced for warranty.  There are products distributed from Automotive Tool Express that need to be sent for service directly to the manufacturer of said products in order to avoid terminating the warranty.  It is important that you retain your receipt for proof of purchase for warranty service.  You will be responsible for shipping cost for warranty service (both directions).  As a general rule, warranty items should be fulfilled by the company you purchased the item from.


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